Refund and Returns Policy
Thank you for choosing Nexa Flow. We value transparency and aim to provide clear information regarding refunds and returns before you complete your purchase. This Refund and Returns Policy explains how refund requests are handled for our digital products and outlines the conditions under which refunds may be considered.
By purchasing any product from our website, you acknowledge that you have read, understood, and agreed to the terms described in this policy.
1. Digital Products Only
All products available through Nexa Flow are provided exclusively in digital format. This includes downloadable guides, digital materials, and informational resources delivered electronically.
Because no physical items are shipped, traditional returns are not possible. Once access to a digital product has been granted, the product is considered delivered and available for use.
Customers are responsible for ensuring that their devices and software are compatible with the digital formats provided prior to completing a purchase.
2. General Refund Policy
Due to the nature of digital content and immediate access upon purchase, all sales are generally final. Once a digital product has been delivered or made accessible, it cannot be returned in the same way as a physical item.
We strongly encourage customers to carefully review product descriptions, delivery formats, and content details before purchasing. Each Nexa Flow guide clearly outlines what is included, how it is delivered, and the type of information it provides.
By completing a purchase, you acknowledge that you understand the non-returnable nature of digital products.
3. Eligible Refund Situations
Although all sales are generally final, Nexa Flow may consider refund requests on a case-by-case basis under specific and limited circumstances.
Refunds may be considered if:
- the same product was purchased more than once by mistake
- a verified technical issue prevents access to the digital files
- a delivery error occurred and the product was not successfully provided
In these situations, we may first attempt to resolve the issue by restoring access, re-sending files, or providing technical assistance before issuing a refund.
4. Non-Refundable Situations
Refunds will not be issued in situations that fall outside the limited cases listed above. This includes, but is not limited to:
- change of mind after purchase
- dissatisfaction based on personal preference or expectations
- lack of use or incomplete use of the product
- misunderstanding of the guide’s scope or intended purpose
- inability to achieve specific outcomes using the information
- technical issues caused by incompatible devices or user-side errors
All Nexa Flow guides are informational and educational. Results may vary depending on individual environments, conditions, and implementation choices.
5. Refund Request Process
To request a refund, customers must contact Nexa Flow through the contact form available on the website. Requests should include:
- the order number or proof of purchase
- the email address used during checkout
- a clear explanation of the issue
Refund requests must be submitted within a reasonable timeframe after the purchase date. Submitting a request does not guarantee approval, as each case is reviewed individually based on the circumstances provided.
6. Processing Approved Refunds
If a refund request is approved, the refund will be processed using the original payment method whenever possible. The time required for the refund to appear in your account may vary depending on the payment provider and financial institution.
Once a refund has been issued, access to the refunded digital product may be revoked, and any associated download links may be disabled.
Nexa Flow is not responsible for delays caused by third-party payment processors.
7. Policy Updates
Nexa Flow reserves the right to update, modify, or revise this Refund and Returns Policy at any time to reflect changes in business practices, legal requirements, or service offerings.
Any updates will become effective immediately upon posting on the website. Continued use of the website or purchase of products after changes are published constitutes acceptance of the updated policy.
We encourage customers to review this policy periodically.
8. Contact Information
If you have questions about this Refund and Returns Policy or require assistance with a purchase, please contact Nexa Flow using the contact form available on our website.
We aim to review all inquiries carefully and respond in a timely, fair, and professional manner.